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This website is operated under the Vuneva brand by Doswald eCom.
Throughout the site, the terms “Vuneva”, “we”, “us” and “our” refer to Doswald eCom.
By accessing this website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
You may use our website and services only for lawful purposes.
By placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.
You may not use our products, website or services for any unlawful or unauthorized purpose.
We aim to display our products, descriptions, images and other information as accurately as reasonably possible.
Product packaging, appearance or minor details may occasionally differ from images shown on our website without materially changing the product itself.
Vuneva Relief Soap is sold as a cosmetic cleansing product intended for external use only.
Individual experiences may vary.
Prices are displayed in the currency shown on the website or during checkout.
We reserve the right to change prices, promotions, discounts and product availability at any time before an order has been placed.
Available payment methods are displayed during checkout.
You are responsible for providing complete and accurate billing and payment information.
After placing an order, you will receive an electronic order confirmation.
We reserve the right to refuse, limit or cancel an order where reasonably necessary, including in cases involving:
If we cancel an order after payment has been successfully processed, the applicable amount will be refunded to your original payment method.
Orders are typically processed within 1–2 business days.
Estimated delivery after dispatch is generally:
United States: 5–8 business days
Canada: 5–8 business days
Australia: 5–8 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Full information regarding shipping costs, tracking and delivery can be found in our Shipping & Delivery Policy.
Eligible purchases are covered by our 30-Day Money-Back Guarantee, beginning on the date your order is delivered.
Our guarantee may apply even if the product has been opened and tried, subject to our Returns & Refunds Policy.
In some cases, we may require a product to be returned before issuing a refund. If we require a return under our guarantee, we will provide instructions and cover the applicable return shipping cost.
Our voluntary guarantee is provided in addition to any mandatory consumer rights available under applicable law.
Nothing in these Terms excludes, restricts or modifies rights that cannot legally be excluded or limited.
Please see our Returns & Refunds Policy for full details.
Vuneva Relief Soap is intended for external cosmetic use only.
Products should be used according to the instructions provided with the product or on our website.
Information provided on our website is intended for general product and personal care information only and should not be considered medical advice, diagnosis or treatment.
If you experience persistent, severe or worsening symptoms, or have concerns regarding a medical condition, you should consult an appropriate healthcare professional.
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, occasional errors, inaccuracies or omissions may occur regarding product descriptions, pricing, promotions, availability or other information.
We reserve the right to correct such errors and update information where reasonably necessary.
Promotions, discounts and discount codes may be subject to additional conditions stated at the time they are offered.
Unless expressly stated otherwise, promotional codes may not be combined with other offers.
We reserve the right to modify or discontinue promotions at any time before an eligible order has been placed.
Unless otherwise stated, the content of this website, including the Vuneva name, branding, written content, graphics, product presentation and other original materials, is owned by or licensed to Vuneva/Doswald eCom.
You may not reproduce, distribute, modify, commercially exploit or use our content without prior authorization, except where permitted by law.
We use third-party service providers to operate parts of our business, including services related to:
Your use of certain third-party services may also be subject to their own terms and privacy practices.
Our website may occasionally contain links to websites or services operated by third parties.
We are not responsible for the content, availability or practices of third-party websites that we do not control.
You may not use our website:
We reserve the right to restrict access to our services in cases of misuse.
To the maximum extent permitted by applicable law, Vuneva and Doswald eCom will not be liable for indirect, incidental or consequential losses arising from use of our website, services or products.
Nothing in these Terms is intended to exclude or limit any liability, guarantee or consumer right that cannot legally be excluded or limited.
Personal information submitted through our store is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information regarding how we collect, use and disclose personal information.
These Terms and our relationship with you are governed by the laws of Switzerland, without limiting any mandatory consumer protection rights that may apply to you in your country, state, province or territory of residence.
We may update these Terms of Service from time to time to reflect changes to our business, services or legal requirements.
The version applicable to your purchase will generally be the version published at the time your order was placed, unless applicable law requires otherwise.
If you have questions about these Terms or an order, please contact us at:
Vuneva is operated by:
Doswald eCom
Hertensteinstrasse 133
6353 Weggis
Switzerland
Email: info@vuneva.shop
Legal form: Sole proprietorship
UID: CHE-404.049.220
