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Last updated: August 7, 2026
This Privacy Policy describes how Vuneva, operated by Doswald eCom, collects, uses, shares and protects your personal information when you visit vuneva.shop, make a purchase, contact us or otherwise use our services.
We are committed to handling personal information responsibly and transparently.
Depending on how you interact with our store, we may collect the following types of information:
This may include your:
When you place an order, we may collect information including:
Payments are processed by third-party payment providers such as Shopify Payments and PayPal.
We generally do not directly store your complete payment card details.
When you visit our website, we or our service providers may automatically collect certain information, including:
If you contact us, we collect the information contained in your message and any information you choose to provide.
Because Vuneva sells intimate personal care products, you may choose to provide information about your personal experience when contacting us. Please do not send medical information that is not necessary for us to assist with your order or product question.
We may use personal information to:
We aim to collect and use only information reasonably necessary for these purposes.
We do not disclose personal information without a legitimate business or legal reason.
We may share information with service providers that help us operate Vuneva, including:
Our online store is hosted by Shopify, which provides the e-commerce infrastructure used to operate our website and process orders.
Payment information may be processed by providers including Shopify Payments and PayPal, depending on the payment method you select.
We share information such as your name, shipping address and relevant order details with our international fulfillment, logistics and shipping partners where necessary to deliver your order.
We may use 17TRACK to provide shipment tracking and delivery information.
We use advertising and measurement technologies provided by Meta and TikTok.
These services may receive information such as:
This information may be used for advertising measurement, attribution and, where permitted, personalized advertising.
We may disclose information to professional advisers, regulators, authorities or other parties where reasonably necessary to comply with legal obligations, enforce our rights or protect against fraud or abuse.
Our website uses cookies, pixels and similar technologies.
These technologies may be used to:
Our advertising technologies include the Meta Pixel and TikTok Pixel.
Depending on your location, you may have the right to accept, reject or manage certain non-essential cookies and advertising technologies.
We do not sell personal information for monetary payment.
However, certain privacy laws may define the disclosure of identifiers or online activity to advertising platforms as a “sale,” “sharing,” or use for targeted advertising, even where no money is exchanged.
We may share certain online activity information with advertising partners such as Meta and TikTok for advertising, measurement and attribution purposes.
Where applicable law provides you with an opt-out right, you may exercise that right through the privacy or cookie controls available on our website or by contacting us at:
We will not discriminate against you for exercising applicable privacy rights.
If you subscribe to marketing communications, we may use your contact information to send you information about Vuneva products, promotions or offers.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in the email.
Transactional communications relating to an existing order may still be sent where necessary.
Vuneva operates internationally and uses service providers located in different countries.
As a result, your personal information may be transferred to, stored in or processed outside your country of residence, including in Switzerland, the United States, China and other countries where our service providers operate.
These countries may have privacy laws that differ from those in your country.
Where required by applicable law, we take reasonable steps to ensure personal information transferred internationally receives appropriate protection.
For an Australian-facing policy, this overseas-disclosure disclosure is useful because APP 1 specifically expects covered entities to state whether overseas disclosure is likely and, where practical, the countries involved.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining certain information to:
When information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable legal requirements.
We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse or disclosure.
However, no online service or method of electronic transmission can guarantee absolute security.
Depending on where you live, applicable privacy laws may give you rights regarding your personal information.
These may include the right to:
To exercise a privacy right, contact:
Please include sufficient information for us to understand your request. We may need to verify your identity before processing certain requests.
We will respond in accordance with applicable law.
Canada's PIPEDA framework places particular emphasis on meaningful consent and making privacy practices clear and readily available to customers.
If you are a California resident and applicable California privacy law applies to our processing of your personal information, you may have additional rights, including rights to:
As explained above, while we do not sell personal information for money, certain advertising-related disclosures may qualify as sharing under applicable privacy laws.
Requests may be submitted to:
Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to us, Australian customers may request access to or correction of personal information we hold about them.
If you believe we have mishandled your personal information, contact us at info@vuneva.shop with details of your concern.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response and applicable law permits, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
Australian guidance specifically expects an applicable privacy policy to explain collection and use, access and correction rights, complaints, and likely overseas disclosures.
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, service providers or legal obligations.
The most current version will be published on this page with the updated date shown above.
For questions about this Privacy Policy or to exercise your privacy rights, please contact:
Vuneva / Doswald eCom
Email: info@vuneva.shop
