Shipping Policy

Last updated: August 7, 2026

We want your Vuneva order to arrive as quickly and smoothly as possible. All orders include tracked shipping so you can follow your delivery from dispatch to arrival.

Order Processing

Orders are typically processed within 1–2 business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times are separate from the estimated delivery times below.

Estimated Delivery Times

After your order has been dispatched, estimated delivery times are:

United States: 5–8 business days
Canada: 5–8 business days
Australia: 5–8 business days

Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, weather, peak periods or other circumstances outside our reasonable control.

Shipping Costs

Orders $45 and over: FREE Shipping

Orders under $45: $4.95 Standard Tracked Shipping

The applicable shipping charge will be displayed at checkout before you complete your order.

Order Tracking

All Vuneva orders include tracking.

Once your order has shipped, you will receive your tracking details by email.

Please allow up to 24–48 hours after dispatch for tracking information to begin updating.

You can also check your shipment through our Track Your Order page.

International Fulfillment

To provide reliable delivery across our markets, orders may be processed and shipped through our international fulfillment network.

Your order may therefore pass through international logistics hubs before reaching your local delivery carrier.

Duties, Customs & Taxes

You will not be charged additional import duties or customs fees upon delivery.

Any applicable taxes collected as part of your purchase will be shown during checkout.

Incorrect Shipping Address

Please make sure your shipping information is complete and accurate before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at:

info@vuneva.shop

We will do our best to update your details before dispatch, but we cannot guarantee address changes once your order has been processed or shipped.

Delayed Orders

Occasional shipping delays can happen.

If your tracking has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, please contact us at:

info@vuneva.shop

We will review the shipment and help determine the next steps.

Lost Orders

If your shipment appears to have been lost in transit, please contact us.

We will investigate the shipment with the relevant delivery partner and, where appropriate, arrange a replacement or refund.

Orders Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check:

• Around your property or delivery location
• With other members of your household
• With neighbors or building management where applicable
• With the local delivery carrier

If you still cannot locate your package, contact us at info@vuneva.shop and we will help review the situation.

Questions About Your Delivery

For any questions regarding shipping or an existing order, contact:

info@vuneva.shop

Please include your order number so we can assist you as quickly as possible.