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Last updated: August 7, 2026
We want you to feel confident trying Vuneva.
If you’re not satisfied with your purchase, contact us within 30 days of receiving your order and you may request a refund under our 30-Day Money-Back Guarantee.
You can still qualify even if you have opened and tried the product.
To request a refund, contact us at:
Please include your order number or the email address used when placing your order so we can locate your purchase.
Not always.
Depending on the circumstances, we may either process your refund without requiring a return or ask you to send the product back to us.
Please do not return any products before contacting us.
If a return is required, we will provide you with the appropriate return instructions and cover the return shipping cost.
Approved refunds under our 30-Day Money-Back Guarantee include:
Refunds are issued to the original payment method used for the purchase.
Once your refund has been approved, we aim to process it within 3–5 business days.
After we issue the refund, your bank or payment provider may require additional time before the funds appear in your account.
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at info@vuneva.shop.
Please include your order number and, where possible, photos showing the issue.
We will review the situation and arrange an appropriate replacement or refund.
If your tracking indicates that your shipment may be lost or your order has not arrived within a reasonable period after the estimated delivery window, contact us at info@vuneva.shop.
We will investigate the shipment with the relevant delivery partner and work with you toward an appropriate resolution.
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an error in your address, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
If an order cannot be delivered due to incorrect information provided at checkout, please contact us so we can review the available options.
Our Money-Back Guarantee is designed to allow customers to try Vuneva with confidence.
We reserve the right to refuse claims where there is reasonable evidence of fraud, repeated abuse of the guarantee, or misuse of our refund process, to the extent permitted by applicable law.
Our 30-Day Money-Back Guarantee is a voluntary guarantee provided in addition to your rights under applicable consumer law.
Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot legally be excluded, including rights available under the Australian Consumer Law.
For refund or return requests:
